We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pargana295@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pargana295@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pargana295@gmail.com.

Return & Refund Policy

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At Buy Basket, we want you to have a smooth and reliable shopping experience. If you receive a damaged, defective, incorrect, or significantly different product from what was ordered, please contact us and we will work to resolve the issue.

Return Window

Eligible products may be returned within 7 days of delivery, subject to the conditions mentioned below.

To be eligible for a return, the product must generally be:

• Unused and in its original condition

• In the original packaging, with tags, accessories, manuals, and other included items where applicable

• Accompanied by the order details or proof of purchase

Certain products may have different return conditions due to their nature.

Damaged, Defective or Wrong Products

If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as possible with your order number and clear photographs/videos of the product and packaging.

After reviewing the issue, Buy Basket may provide a replacement, exchange, refund, or another appropriate resolution, as applicable.

Change-of-Mind Returns

Returns for reasons such as change of mind, incorrect size/choice, or no longer wanting the product are available only where the particular product is marked as eligible for return on our website.

The product must meet our return conditions and be returned within the stated return period.

Non-Returnable Products

Some products may not be eligible for return because of hygiene, safety, personalization, perishability, or other applicable restrictions.

The product page will indicate any applicable return restrictions before purchase.

 Refunds

Once the returned product has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will generally be processed to the original payment method used for the order, subject to applicable payment-provider and banking processing times.

For Cash on Delivery (COD) orders, any approved refund will be made through an appropriate electronic refund method after the required details are provided.

 Return Shipping

If the return is due to a damaged, defective, incorrect, or materially different product, Buy Basket will arrange or reimburse return shipping where applicable.

For eligible customer-initiated returns, any applicable return shipping charges will be communicated before the return is processed.

 Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been dispatched or otherwise processed for delivery.

If an eligible cancellation is accepted after payment has been made, the applicable refund will be processed through the original payment method, subject to applicable processing times.

 How to Request a Return or Refund

Please contact our customer support team with:

• Order number

• Product name

• Reason for return

• Photos/videos, where applicable

• Any other information reasonably required to verify the issue

We will review your request and provide the next steps.

 Contact Us

For return, exchange, cancellation, or refund questions, please contact:

Buy Basket Customer Support
Email: pargana295@gmail.com
Phone/WhatsApp: 9263482088

This policy is subject to applicable laws and consumer rights in India.