Shipping Policy

At Buy Basket, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Locations

We currently ship orders to locations across India, subject to service availability at the delivery address.

Some remote or restricted locations may have limited delivery availability depending on our courier partners.

2. Order Processing Time

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

3. Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary because of:

• Delivery location

• Courier delays

• Weather conditions

• Public holidays

• Operational disruptions

• Incorrect or incomplete address information

• Other circumstances beyond our reasonable control

We will make reasonable efforts to deliver your order within the estimated timeframe.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Buy Basket may offer free shipping on selected products, orders, locations, or promotional periods. Any applicable free-shipping offer will be clearly communicated on the website or at checkout.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to check the status of your shipment.

Please allow some time for tracking information to become active after the order is handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Contact phone number

Buy Basket is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We will try to update the address if the order has not yet been dispatched.

7. Delayed Delivery

Although we aim to meet the estimated delivery timelines, delays may occur due to circumstances such as courier issues, weather, public holidays, natural events, strikes, transportation disruptions, or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact our customer support team with your order number so that we can assist you.

8. Failed Delivery

If a courier attempts delivery but the order cannot be delivered because the customer is unavailable, the address is incorrect, or the customer refuses or does not accept the shipment, the courier may make additional delivery attempts or return the package to us.

Any further delivery or reshipping arrangements may be subject to applicable charges, where permitted and communicated to the customer.

9. Damaged Packages or Products

If your package appears damaged at the time of delivery, please contact Buy Basket as soon as possible.

For a damaged, defective, incorrect, or materially different product, please provide your order number and clear photographs or videos of the product and packaging where requested.

Such cases will be handled according to our Return & Refund Policy and applicable consumer rights.

10. Lost or Missing Orders

If your order shows as delivered but you have not received it, please contact us promptly with your order number and tracking information.

We will coordinate with the relevant delivery partner and investigate the shipment.

11. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and delivery locations.

COD availability and any applicable conditions will be shown during checkout.

Customers should ensure that someone is available at the delivery address to receive and pay for the order when COD is selected.

12. International Shipping

At present, Buy Basket primarily ships within India.

If international shipping is offered in the future, applicable shipping charges, customs duties, taxes, restrictions, and delivery timelines will be communicated before or during checkout as applicable.

13. Contact Us

If you have questions about shipping or delivery, please contact:

Buy Basket Customer Support
Email: pargana295@gmail.com
Phone/WhatsApp: 9263482088

Please include your order number when contacting us about an existing order.

14. Policy Updates

Buy Basket may update this Shipping Policy from time to time to reflect changes in our shipping processes, courier services, business operations, or applicable requirements.

The latest version will always be published on this page with the updated Last Updated date.

This Shipping Policy should be read together with our Terms of Service and Return & Refund Policy and is subject to applicable laws and consumer rights in India.